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1. Check out Festive Food to Order items by 14 December. Festive Food to Order items must be checked out by 11.45pm, 14 December. You won't be able to amend these items after this, but you can still amend other items that aren't part of Festive Food to Order, until 11.45pm on the day before your delivery or collection.
2. TESCO has issued important shopping advice ahead of the festive season after their Christmas food delivery slots almost sell out. By Sophie Harris PUBLISHED: 07:53, Mon, Nov 23, 2020.

As most of us have discovered, bagging a supermarket delivery right now is on a par with winning the lottery – the booking slots are snapped up straight away, meaning many vulnerable customers are struggling to find a solution to getting their food shopping. The government has provided stores with a list of clinically vulnerable people who qualify for priority booking, however, some are still unsure of how to book their delivery slots. We contacted Tesco to find out exactly how these customers can book online shops…

A spokesperson for Tesco told HELLO!: 'We have been working hard to increase the capacity of our online delivery service to help more customers gain access to this service when they need it.'

Tesco are prioritising their vulnerable customers

How many vulnerable people have Tesco contacted?

Tesco's CEO Dave Lewis said: 'On Thursday, we were given an initial list of 110,000 clinically and socially isolated people by the Government. From these, we were able to match 75,000 existing customers and we’ve already contacted them to let them know we’re making home delivery slots immediately available to them. As we receive more data from Government, we’ll make even more slots available.'

How do I book a Tesco delivery slot for a vulnerable person?

To book a slot for a vulnerable person, you need to go to tesco.com/groceries and log in. Vulnerable customers can book a priority slot with an eight-hour window for delivery.

MORE: Waitrose launches e-gift card for self-isolating customers during coronavirus

What if I don't have a Tesco account but am a vulnerable person?

If you don't currently have an account with Tesco but have received a letter from the NHS because you're classified as clinically vulnerable, you can create an account on their website or call Tesco on 0800 917 7359. The store can then check if you are on the government's list.

Is Tesco adding more online delivery slots?

Tesco CEO Dave Lewis said: 'We have increased our online delivery slots by 145,000 in the last two weeks with hundreds of thousands more due to become available shortly; but we know it’s still difficult to get an online delivery slot at the moment due to high demand, and we ask those who are able to safely come to stores to do so, instead of shopping online, so we can start to free up more slots for the more vulnerable.'

Is Tesco recruiting more delivery drivers?

The supermarket is in the process of adding almost 200 new delivery vans and has recruited 2,500 new drivers and more than 5,000 pickers.

MORE:How to secure a Sainsbury's home delivery slot for a vulnerable person

What are Tesco's shopping times for vulnerable customers?

The Tesco website states: 'We want to help everyone through these uncertain times, especially those who need extra help. So all our stores (except Express stores) will be prioritising the elderly and most vulnerable for one hour between 9am and 10am every Monday, Wednesday and Friday.'

TESCO is warning customers that it’s almost sold out of Christmas delivery slots – a day before they are released.

A message on the supermarket’s website says it now has “very few slots left” for deliveries on the days leading up to Christmas Day.

The Christmas slots are due to go on general release at 7am tomorrow (Friday November 19) after delivery saver scheme customers got priority access last week.

These early shoppers were left frustrated after having to wait hours to secure their slots in a virtual queue.

And now non-priority customers may not be able to secure a delivery at all for the peak dates of 20-24 December which go on sale tomorrow.

Despite making more than a million delivery slots a week available the supermarket has said there are not enough to go round.

Shoppers are being urged to shop in store if they can, shop earlier, or use click and collect where available.

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A Tesco spokesperson said: “We have more than doubled our online capacity since the start of the covid crisis, with around 1.5m slots available every week.

“We are doing everything we can to meet the record demand this Christmas, however we know that there are still not enough slots for everyone who may want one.”

“We have worked hard to make our stores safe and, as we have throughout the pandemic, we would ask anyone who is able to safely shop in store to please do so.

“If customers are looking for an online slot, we would encourage them to consider shopping a little earlier in the Christmas period, or to choose click and collect, where we have better availability.”

The website warning that there are very few slots has left some customers confused though, as they can’t see or book the remaining slots closer to Christmas until Friday morning.

One shopper complained to Tesco on Twitter: “My app keeps telling me there’s very few delivery slots left for Xmas and gives me a link to click then only offers slots until mid December?”

Supermarket Christmas delivery slots

Here’s when you can start booking an online delivery slot at each supermarket:

Tesco: 7am on November 13 for delivery saver scheme customers and 7am on November 20 for everyone else

Asda: already open

Morrisons: not revealed yet

Sainsbury’s:

• For delivery on 20 December, slots can be booked from 29 November
• For delivery on 21 December, slots can be booked from 30 November
• For delivery on 22 December, slots can be booked from 1 December
• For delivery on 23 December, slots can be booked from 2 December

Iceland: business as usual with delivery slots released six days in advance so keep an eye out from December 14 to bag a slot for December 20

Waitrose: already available

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Ocado (including M&S): already sold out

Check out how Christmas delivery slots work and how to get them.

Another said: “@Tesco hi – I’m confused. The Tesco app says there aren’t many delivery slots from 20-24 December. But it says ‘book a slot for the week before’. When you go to the calendar, it finishes on 9 Dec?! Who is allowed to book a slot further ahead than that?”

Supermarkets have been put under increasing pressure to meet demand since the coronavirus crisis hit and in the lead up to the already busy Christmas period.

The pandemic has seen a surge in households relying on online shopping and retailers have hired thousands of seasonal workers to try and keep up.

And shoppers have been warned by retail experts that they should shop early because of the combination of Christmas and the second lockdown, or risk delivery chaos.

Christmas delivery slots from supermarkets are in high demand every year and often sell out even when there’s not a pandemic.

Ocado has already filled up its slots this year while other supermarkets will make them available closer to the day,

Sainsbury’s is planning to release its slots staggered over several days between November 29 and December 2, while Morrisons has not revealed a schedule.

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We’ve rounded up everything you need to know about when to book Christmas delivery slots at all the major supermarkets.

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